Privacy Policy

The Nepal Educational Counseling Services Association (NECSA) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, submit membership applications, file grievances, or interact with our services.

1. Information We Collect

We collect information through three primary channels on our website:

• Grievance Reports: When you file a complaint, we collect your name, email, phone number, the name of the target consultancy, and any supporting documentation or statements you provide.
• Membership Applications: When a consultancy applies for membership, we collect organization details, applicant names, email, phone numbers, and official registration documents.
• Contact Submissions: General inquiries through our contact form collect your name, email address, subject, and message.

2. How We Use Your Information

NECSA uses collected information solely for regulatory and service-related purposes:

• To investigate and mediate student complaints filed through the Grievance Portal.
• To verify, approve, and register new member consultancies in the public database.
• To respond to comments, questions, or official inquiries.
• To enforce our professional Code of Conduct and legal guidelines.

3. Data Protection and Security

We implement industry-standard encryption and security controls (including HTTPS transport and secure Cloudflare SQLite database access) to prevent unauthorized access, alteration, or exposure of your personal data. Grievance data is treated with strict confidentiality.

4. Data Sharing and Disclosure

NECSA does not sell, trade, or rent personal data to third parties. We may share information only under the following exceptions:

• Mediation: Sharing relevant complaint details with the target member agency to investigate or resolve a dispute.
• Legal Obligation: Disclosing information to Ministry of Education authorities or law enforcement if required by prevailing Nepalese legislation.

5. Your Rights

You have the right to request access to any personal data we hold about you, request corrections to inaccurate information, or request the deletion of non-essential records. For inquiries regarding your data, please contact the NECSA Secretariat.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:

NECSA Secretariat Office
3rd Floor, Corporate Plaza, Bagbazar, Kathmandu, Nepal
Email: info@necsa.org.np
Phone: +977-1-5927775